Terms of use

These terms apply when you use the EpickTours website and when you book a stay through it. By using the website or making a booking, you agree to them.

1. About EpickTours

EpickTours operates an online platform through which independent hotels, villas, guesthouses and other accommodation providers in Sri Lanka ("properties") offer their rooms to travellers. When you book, your accommodation contract is with the property. EpickTours provides the booking service and, where you pay online, collects the payment on the property's behalf.

2. Bookings

• A booking is confirmed when you receive a confirmation with a booking reference. If you choose to pay online, the booking is confirmed once the payment has been received.
• Make sure the details you enter, including names, dates, number of guests and contact details, are correct.
• Properties may ask for identification at check-in. Local (LKR) rates may require a valid Sri Lankan NIC. Guests who cannot show one may be charged the international (USD) rate.

3. Prices and payment

• Prices are set by each property and shown for the selected dates, rooms, number of guests and meal plan, in LKR or USD.
• You can pay online by card or, where offered, at the property. Online payments are processed by our payment provider; we do not store your card details.

4. Cancellations, no-shows and refunds

• Each property sets a cancellation policy, shown before you book and in your confirmation.
• If you cancel on or before the free-cancellation date, any amount you have paid will be refunded to the original payment method.
• Cancellations after that date, and no-shows, are not refunded.
• Refunds may take several working days to appear, depending on your bank.

5. Your responsibilities

You agree to use the website lawfully, to provide accurate information, and to respect the rules of the property where you stay. Properties may refuse guests who cause damage, disturbance or danger.

6. Property information

Properties are responsible for the accuracy of their descriptions, photos, rates and availability. We work to keep the information on the website accurate but cannot guarantee that it is always complete or error-free.

7. Liability

To the extent permitted by law, EpickTours is not liable for the services provided by properties, or for indirect or consequential loss. Nothing in these terms limits liability that cannot be limited by law.

8. Changes to these terms

We may update these terms from time to time. The version published on the website when you make a booking applies to that booking.

9. Governing law

These terms are governed by the laws of Sri Lanka.

10. Contact

Questions about these terms? Contact us.